Exchange and Return Policy

Thank you for choosing to shop at Sapphire Zone. To ensure your continued trust, we have outlined our exchange and return policy. You can exchange or return your order in the following circumstances. Please read the policy carefully and contact us if you have any further questions not covered here.

Exchange and return:

• The item will be exchanged or returned after the order is received from the shipping company within 24 hours.
• The money will be refunded to the customer once the product is confirmed to be undamaged.
• No returns or exchanges will be accepted after the specified time period has passed or when the item is not in the same condition as when you received it.
• It is the customer's responsibility to review product images and descriptions before purchasing. If a customer requests a return, the store management will assess the reasons for the return and has the right to approve or reject it.

Cancel orders:

The store may choose to accept, reject, or cancel orders in certain cases, for example, if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order verification process in your account is incomplete. The store will refund any payments made for canceled orders.

• The store may choose to accept, reject, or cancel orders for items subject to auction through the online store or the store's social media display channels. The store also has the right, if the customer does not complete the purchase of the auction items within 24 hours, to return them to the store for display.

When can I get a refund for the money I paid in case of order cancellation or return?

After canceling the order or returning the product to us in its original condition and packaging, the refund will be processed to the original payment account, after deducting any applicable administrative fees, within 48 hours. In high demand, processing may take two days to a week.