Exchange and Return Policy

Thank you for choosing to shop from Sapphire Zone. To earn your trust, we have clarified our exchange and return policy. You can exchange or return an item you ordered in the following cases. Please read the policy carefully and contact us if you have any other questions not covered here.

Replacement and refund:

• The item will be replaced or returned after receiving the order from the shipping company within 3 days.
• The amount will be returned to the customer when the product is confirmed to be safe.
• No refunds or exchanges will be made after the specified time period has passed or when it is not in the same condition in which you received it.

• It is the customer's responsibility to review the product images and description before purchasing. If the customer requests a return, the store management will evaluate the reasons for the return and reserve the right to approve or reject the return.

Cancel orders:

• The store may choose to accept, reject, or cancel orders in certain circumstances, for example, if the product you wish to purchase is unavailable, if the product is incorrectly priced, or if the order verification process within your account is incomplete. The store will refund your payment for canceled orders.

When can I get my money back if I cancel or return an order?

After canceling an order or returning the product to us in its original condition and packaging, the amount will be refunded to the account from which the payment was made, after deducting any administrative fees, if any, within 48 hours. In case of pressure, this may take from two days to a week.