Terms and Conditions

We are glad that you chose Sapphire Zone store, where quality and authenticity are at the forefront.

Below are the terms and conditions for your use of the Sapphire Zone store. Any person who uses the store acknowledges that he has full legal capacity, and that he agrees and acknowledges all the terms and conditions and confirms his commitment to what is mentioned therein. Dealing with the Sapphire Zone store is considered your agreement to the terms and conditions of the store.

Sapphire Zone reserves the right to change, modify, add, or remove portions of these Terms and Conditions of Use at any time. Changes will become effective upon posting on the store without prior notice, and your continued use of the store following the posting of changes to these Terms and Conditions of Use constitutes your full acceptance of those changes.

To enjoy the services of the Sapphire Zone online store and benefit from the services, you must register your account information accurately, ensure the accuracy of the information provided, and update it whenever a change occurs, to preserve customer rights and ensure that the information matches the customer experience.
You must maintain the confidentiality of your account information and password. The store will not be responsible for any loss you may incur as a result of revealing your username or password.

General Provisions

When using the store, you agree to use it with all seriousness and honesty.
The following data must be registered in the application (full name, mobile number).
The order will not be cancelled after it reaches us.
The name of the person making the transfer must match the name of the invoice issuer.
The store has the right to reject the customer's order if two or more orders are placed and one remittance is attached to one order.
If two or more requests are made and one remittance is attached, the first request will be approved.
The product will not be returned after twenty-four hours have passed since receiving the order. The product can be returned within twenty-four hours if it becomes clear that there is an error in the order or a manufacturing defect only.
In rare cases, such as a shipment being lost by the shipping company, the process will be reviewed within thirty business days from the date the shipping company is notified of the loss, and then the amount will be returned to the customer.
In the event of a return, the value of the item will be returned to the customer's account within two business days.
Arabic is the language used when interpreting the provisions of this Agreement, or when translating it into another language.
We, at Sapphire Zone, would like to inform you that our store specializes in selling natural stones . Silver is used for artistic and cosmetic purposes that complement the crafting of stones. We also confirm that all receipts are issued to discharge liability only.

Payment and settlement services

We care about the details of your order and secure payment but we cannot be held responsible for any loss you may suffer if a third party makes an unauthorized purchase.

Orders and approvals

Sapphire Zone displays products in stock and available for ordering. However, sometimes availability may change instantly for selected products due to shortages. In this case, the customer will be notified that the product is out of stock, and the value of the item will be refunded to the customer's account within two business days.

For complaints or comments, please use the official social media.

WhatsApp: +966500505973

Communication will be via WhatsApp and the email registered in the account holder's data.

intellectual property

The intellectual property rights of the Sapphire Zone store are rights owned by the store in full, whether they were owned by them before or after the establishment of this electronic platform, which includes the name of the store itself, the words, logos and images of the store or displayed on it.

applicable law or regulation

This User Agreement is governed by and formulated in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and is fully and completely subject to the regulations in force with the authorities in the Kingdom of Saudi Arabia.